Legal
Refunds & Cancellations
We want you to buy with confidence. Here is exactly when a refund applies, how upgrades work and how to reach us.
Last updated 5 October 2026
At a glance
| Situation | Refund |
|---|---|
| Request within 7 days of payment, and the invitation has not been published or shared | Full refund |
| Duplicate payment for the same invitation | Full refund of the duplicate amount |
| Money debited but plan not activated, or a technical failure on our side that we cannot fix | Full refund (or plan activation, at your choice) |
| Invitation already published or shared | Not refundable |
| More than 7 days after payment | Not refundable (except duplicate payments or our technical failure) |
| Upgrade from Premium to Royal | You pay only the difference (₹1,000) |
| Content or invitation removed for violating our Terms of Use | Not refundable |
| Free plan | No payment, so no refund applies |
Approved refunds are returned to your original payment method within 5–7 business days.
1. What you are buying
Premium (₹499) and Royal (₹1,499) are one-time purchases for a single invitation. Prices include GST. They are digital services that are delivered instantly: premium templates, features and exports are unlocked the moment payment succeeds. They are not subscriptions and never renew automatically, so there is nothing to cancel once your plan's validity ends.
When the validity ends (Free: 15 days after the event; Premium: 1 year; Royal: 3 years after the event) the invitation and its media are deleted. Your tax invoice and payment records are kept as required by law.
2. When you are eligible for a full refund
2.1 Change of mind before publishing
If you request a refund within 7 days of payment and the paid invitation has not been published or shared, we will refund the full amount. "Published or shared" means that the invitation's public link has been activated, opened by anyone other than you, or shared through the share button, or that an HD PDF or PNG export has been downloaded.
2.2 Duplicate payment
If you were charged more than once for the same invitation and plan, we will refund every extra charge in full, whenever you notice it.
2.3 Technical failure on our side
If your payment succeeded but the plan was not activated, or a fault in our Service prevents you from using the paid features and we cannot fix it within a reasonable time, we will either activate the plan or refund you in full, as you prefer.
3. When refunds are not available
- After the invitation has been published or shared, or HD exports have been downloaded, because the service has been delivered and used.
- After 7 days from the date of payment (other than for duplicate payments or our technical failure).
- For unused validity, for example if your event finishes before the plan expires or is postponed or cancelled.
- When an invitation, uploaded music or other content is removed, or an account is suspended, because it violated our Terms of Use (for example, copyrighted music uploaded without rights).
- For problems caused by your device, internet connection, or third-party apps such as WhatsApp.
If the date or venue of your event changes, you can simply edit your invitation. Changes are free throughout the plan's validity.
4. Upgrades
- Free to Premium or Royal: pay the full plan price. Your existing design, RSVPs and link are kept.
- Premium to Royal: pay only the difference, which is ₹1,000, provided the Premium plan is still valid. The Royal validity of 3 years is counted from the event date (or from the upgrade, if later).
- Downgrades are not offered, and the upgrade payment follows the same refund rules as above, counted from the date of the upgrade payment.
5. How to request a refund
Email support@manavizha.com with the subject line "Refund request" and include:
- Your order ID (shown in your dashboard and on your payment receipt email).
- The email address or mobile number on your account.
- The reason for your request, and a screenshot if you are reporting a technical problem or duplicate charge.
We will reply within 2 business days. If your request is approved, we will initiate the refund through Cashfree Payments to the original payment method (the same UPI account, card or bank account). It usually reaches you within 5–7 business days, depending on your bank. We cannot refund to a different account or in cash. Once a refund is processed, the paid features on that invitation are switched off.
6. Failed or pending payments
If money was debited but the payment shows as failed or pending, it is usually reversed automatically by your bank or Cashfree within 5–7 business days. If it is not, write to us with your order ID and transaction reference and we will follow up.
7. Your statutory rights
This policy does not affect your rights under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. If you are unhappy with how a refund request was handled, you may write to our Grievance Officer at support@manavizha.com (subject line "Grievance"). We acknowledge grievances within 24 hours and aim to resolve them within 15 days.
Seller: Akmo Solutions Private Limited, No. 14, SKCL Techsquare, SIDCO T.V.K Industrial Estate, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu 600032. GSTIN 33ABDCA4126G1Z5.